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  Customer Service

  $150.00

  Learn what customer service means in relation to all your customers, both internal and external👩‍💼👨‍💼

  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

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• 

  Telephone Etiquette

  $150.00

  Master the unique skills that facilitates great communication, inside and outside the office to improve your confidence in any challenging situation 💡

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

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• 

  Digital Citizenship

  $150.00

  With technology comes responsibility! 🔐⚠️

  As the rate of technological advancement continues to increase, the world as a whole is becoming more dependent on the Internet for day-to-day activities.

  Be a good digital citizen by learning the skills to work in the digital world.💻

  What you’ll learn💡

  • Define digital citizenship.
  • Use technology appropriately.
  • Use social networking to create your brand.
  • Protect your reputation online.
  • Practice safe use of technology.
  • Understand digital etiquette.

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• 

  Basic Bookkeeping

  $150.00

  • Understand basic accounting terminology.
  • Identify the differences between the cash and accrual accounting methods.
  • Keep track of your business by becoming familiar with accounts payable and accounts receivable.
  • Use a journal and general ledger to document business financials.
  • Utilize the balance sheet.
  • Identify different types of financial statements.
  • Uncover the reasons for and actually create a budget.

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