Critical Thinking
Time Management
$55.00
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.With our “Contact Center Training” workshop, you will discover the basic elements of being an effective employee of a contact center.
What you’ll learn
A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Workshop Objectives:
⦁ Define and understand call center strategies.
⦁ Identify different types of buying motivations.
⦁ Create SMART Goals.
⦁ Familiarize myself with strategies that sharpen effective communication.
⦁ Use proper phone etiquette.
⦁ Set benchmarks
Master the unique skills that facilitates great communication, inside and outside the office to improve your confidence in any challenging situation 💡
Media and Public Relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the more people knows you and offers you opportunities.
What you’ll learn
Our Marketing Basics course will provide the basic knowledge to your participants, and give them the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing.
Workshop Objectives:
⦁ Define your market.
⦁ Know the different types of marketing and ways to use them.
⦁ Learn effective ways of communicating with the customer.
⦁ Know how to set marketing goals and strategies.
⦁ Recognize common marketing mistakes and know how to avoid them.
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