Critical Thinking
Time Management
$55.00
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.With our “Contact Center Training” workshop, you will discover the basic elements of being an effective employee of a contact center.
What you’ll learn
A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training.
Discover the specifics of what it means to become an effective salesperson, and steps to success. They will learn how to connect with customers and move them through the sales process.
What you’ll learn
Through this Lead Generation workshop, you will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their sales strategy.
What you’ll learn
Through this workshop you will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers!
What you’ll learn
Through our Employee Recognition workshop you participants will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.
What you’ll learn
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