Conflict Resolution

$55.00

In the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

What you’ll learn

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques
SKU: course-146 Category:

Description

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.

Reviews

There are no reviews yet.

Be the first to review “Conflict Resolution”

Your email address will not be published. Required fields are marked *

Related products

  • Team Building For Managers
    $150.00

    With our Team Building For Managers workshop, your participants will learn how important team building is and how beneficial it can be.

    What you’ll learn

    • Discuss the benefits of team work
    • Understand the importance of intentionally fostering teamwork
    • Determine strategies your organization can take to build teams
    • Understand the benefits of games and social activities in building a team
    • Apply the principles of team building to your own organization
    Add to cart
  • Business Ethics Skills
    $55.00

    A company’s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed.

    What you’ll learn

    • Define and understand ethics.
    • Understand the benefits of ethics.
    • Create strategies to implement ethics at work.
    • Recognize social and business responsibility.
    • Identify ethical and unethical behavior.
    • Learn how to make ethical decisions and lead with integrity.
    Add to cart
  • Handling a Challenging Customer
    $150.00

    Learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.

    What you’ll learn

    • Cultivate a positive attitude
    • Manage internal and external stress
    • Develop abilities to listen actively and empathize
    • Build a rapport with customers in person and over the phone
    • Understand the diverse challenges posed by customers
    • Develop strategies to adapt to challenging circumstances
    Add to cart
  • Safety In The Workplace
    $55.00

    Our Safety In The Workplace course will be instrumental in reviewing common hazards, safety techniques and after completion, your participants will have the tools to help them create a Safety policy for your work place.

    What you’ll learn

    • Define workplace safety
    • Understand legal responsibilities associated with a safe work environment.
    • Create a safety plan and identify hazards.
    • Recognize the role of management.
    • Develop training procedures.
    • Learn how to implement a safety plan.
    Add to cart