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  Customer Service

  $150.00

  Learn what customer service means in relation to all your customers, both internal and external👩‍💼👨‍💼

  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

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  Basic Bookkeeping

  $150.00

  • Understand basic accounting terminology.
  • Identify the differences between the cash and accrual accounting methods.
  • Keep track of your business by becoming familiar with accounts payable and accounts receivable.
  • Use a journal and general ledger to document business financials.
  • Utilize the balance sheet.
  • Identify different types of financial statements.
  • Uncover the reasons for and actually create a budget.

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• 

  Change Management

  $150.00

  Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

  What you’ll learn

  • List the steps necessary for preparing a change strategy and building support for the change .
  • Describe the WIFM – the individual motivators for change
  • Use needed components to develop a change management  and communications plans, and to list implementation strategies.
  • Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
  • Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits.
  • Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies.
  • Use strategies for aligning people with a change, appealing to emotions and facts
  • Describe the importance of resiliency and flexibility in the context of change.

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• 

  Project Management 6th Edition

  $150.00

  For the effective implementation of project management, one must be up-to-date on the latest trends and practices related to it. This course will define the 10 knowledge areas of Project Management, PMBOK, 6^th edition, as well as outline processes, specific steps, and examples associated with it 👩‍💼👨‍💼

  💡At the end of this course, participants should be able to define, and list the processes, some specific steps, and examples of:

  • Project Integration Management
  • Project Scope Management
  • Project Schedule Management
  • Project Cost Management
  • Project Quality Management
  • Project Resource Management
  • Project Communications Management
  • Project Risk Management
  • Project Procurement Management
  • Project Stakeholder Management

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